Refund policy
If it's not for you, email us within 7 days and we'll refund you. No hoops.
Last updated
The short version
- You pay ₹249 once for one month of membership. This is the early-bird offer.
- It does not renew. We never charge you again by ourselves.
- To get a refund, send one email with your payment ID. Do not fill any form.
- We refund to the same UPI app or payment method you paid with.
What you pay for
The early-bird membership is one payment. It gives you one month of membership. Only 100 seats are on offer. It does not auto-renew.
There is no subscription. There is no auto-renewal. If we offer a renewal later, we will ask you clearly, and you will choose yes or no.
The product is new and still being built. We tell you what works today and what does not before you pay.
When you can get a refund
You can ask for a refund if:
- you change your mind, within 7 days of payment
- you were charged twice, or the wrong amount
- you paid but did not get access
- the product does not work as we described it before you paid
If your case is not on this list, still write to us. We read every request, and we decide fairly.
How to ask for a refund
- Email support@dhoop.si from any address.
- Put your payment ID in the email. You find it in the payment receipt or your UPI app.
- That is all. You do not need a reason.
What happens next:
- We reply to confirm that we got your request. Target: [N] working days — draft.
- We start the refund. We do not ask you to try again or to stay.
- The money goes back to the UPI app or payment method you used.
- It usually reaches you in [N] working days after we start it — draft. Your bank sets the final time.
If you do not hear from us in time, write to the grievance contact below.
Cancellation
There is nothing to cancel. You paid once, and the membership ends by itself after one month. We will not charge you again.
If you stop using dhoop, you do not need to tell us. If you want your data deleted, see the privacy notice.
If we cannot deliver
If we shut the product down or cannot give you the service you paid for, we refund the part you did not get.
If dhoop is not live by [date — draft], everyone who paid gets [full refund — draft], without asking.
Contact and grievance
Refunds and questions: support@dhoop.si.
If we did not solve your problem, write to the grievance officer: support@dhoop.si. Acknowledgement: within 48 hours. Resolution: within 15 days.
More ways to reach us are on the contact page.
The terms of use cover the rest of the rules.
Questions
Do I need to give a reason?
No. Send one email with your payment ID. We may ask what went wrong, but you don't have to answer, and we won't hold your refund for it.
Will you try to talk me out of it?
No. There is no retention flow, no offer, and no guilt message. We confirm the refund and process it.
Where does the money go?
Back to the UPI app or payment method you paid with. We don't ask for new bank or UPI details.